Help center
Questions vendors ask before getting started.
Everything you need to know about setup, AI replies, orders, tokens, and account security.
Do I need a new WhatsApp number?
No. The platform is designed to connect to the WhatsApp business number your customers already use.
Can the assistant take complete orders?
Yes. It can collect products, quantities, customer information, and delivery details before sending the order to your dashboard.
How do AI tokens work?
Your plan includes a token allowance used when the assistant understands and generates messages. Higher-volume businesses can move to a larger plan at any time.
Will replies sound like my business?
The assistant uses your catalog, business information, delivery rules, and preferred tone to produce relevant responses.
Can staff access the same workspace?
The Scale plan supports multiple team logins so staff can coordinate conversations and fulfillment.
Can I change plans later?
Yes. You can upgrade as conversation volume grows or choose a smaller plan when your needs change.
What happens when the AI is uncertain?
Conversations that need human judgment can be reviewed by your team from the dashboard instead of forcing an unreliable answer.
How is my account protected?
Vendor access uses secure authentication and a two-step verification flow before opening the dashboard.