1. Information we collect
We collect account and business information you provide during registration, including names, contact details, business category, WhatsApp number, and subscription information. We also process platform usage, device, authentication, and conversation metadata needed to operate and secure the service.
2. How we use information
Information is used to create and manage vendor accounts, connect platform services, generate authorized AI responses, process orders, provide support, improve reliability, and protect accounts from misuse.
3. WhatsApp conversations
Messages connected to a vendor workspace may be processed to understand customer requests and provide configured responses. Vendors are responsible for ensuring that their use of customer information follows applicable laws and WhatsApp policies.
4. Data sharing
We do not sell personal information. Information may be shared with service providers required for hosting, messaging, authentication, analytics, payment, and support, subject to appropriate safeguards.
5. Data retention and security
We retain information only as long as needed for the service, legal obligations, dispute resolution, and security. We use administrative and technical controls designed to protect vendor and customer information.
6. Your choices
You may request access, correction, or deletion of eligible account information. Some records may be retained where required for legal, billing, fraud-prevention, or security purposes.
7. Contact
Questions about privacy can be sent to support@kasaflow.com.